What if I communicate with Candles West electronically?
When you send an email to Candles West or visit the web site, you are communicating with us electronically. When you send an email to Candles West, you consent to receive communications from us electronically in response. Please note that this does not constitute opting in to our email or direct mail lists. Candles West may communicate with you by email, by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that Candles West provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with Candles West become the property of Candles West.
What information does Candles West collect?
In order to serve you better, Candles West collects and stores your personal information when you: (i) create an account on Candles West; (ii) sign up to be notified of special deals like discounts and exclusive offers; or (iii) enter a contest or promotion on our site. An account is created when you do one of following things: make a purchase on Candles West or register for an account on Candles West. When creating an account, we ask you for your first and last name, your e-mail address, a password, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information.
What does Candles West do with this personal information?
Your information is used to process your orders and personalize your shopping experience on Candles West, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, Candles West is able to shorten your checkout process and allow you to check your order status online.
Does Candles West share any information it collects with outside parties?
Candles West takes your privacy very seriously. Candles West does not sell or rent your contact information to other marketers.
There are also times when it may be advantageous for Candles West to make certain personal information about you available to companies that Candles West has a strategic relationship with or that perform work for Candles West to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Candles West policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Candles West website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How does Candles West safeguard my personal information?
Candles West takes precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Candles West use's Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To register and account, log in to your account or make purchases from CandlesWest.com, you must use an SSL-enabled browser such as Internet Explorer, Netscape Navigator 3.0 or later, or Safari. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Internet Explorer.
How does Candles West use my e-mail address?
Your e-mail address is used to create and identify your account on Candles West. Your e-mail address is also used by Candles West to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new Candles West services and special offers and promotions we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions.
Does Candles West use "cookies"?
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Candles West will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the Candles West website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences. Please note that certain features of Candleswest.com will not be available once cookies are disabled.
How can you remove your name from our direct mail or email list?
To have your email address removed from our list of addresses that receive information about new products, service, sales and promotions, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions.
How to Unsubscribe from Candles West Direct Mail (Physical Mail) Program:
Forward an email including your full name, physical mailing address and zip code
ie. John Doe
1710 W Main Street
Phoenix, AZ 85056
Include OptOut as the subject line
Send email to firstname.lastname@example.org
PLEASE NOTE: It can take up to 3 business days to process this request so you may get another mailing from us. Thank you in advance for your understanding.
Tell us what you think
If you have any comments or questions about Candles West privacy statement, please e-mail us at email@example.com